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Submitting Reports

REPORTS FOR IRREGULARITIES AND CORRUPTION

According to the requirements of the legislation, in BULATSA are introduced internal acts which apply anti-corruption measures and procedures, including the procedure for reporting irregularities and corruption, as follows:

The reports of irregularities and corruption must be submitted in writing, including via e-mail, and must contain a signature, electronic signature or other identification of the sender of the report, and can be submitted in one of the following ways:

  • by submitting the report on site, at the registry office of BULATSA, address: 1, Brussels Blvd., 1540 Sofia;
  • by post, by sending the report by post to address: BULATSA, 1, Brussels Blvd. 1540 Sofia;
  • to phone number: +35970010543;
  • to fax: +35929800043;
  • to email: info@bulatsa.com;
  • through the contact form here.

The received reports are registered in the registry system. The examination of reports is conducted by officials designated by the Director General.

Only reports received with a specified sender and address for correspondence shall be considered.

Within the established deadlines, a reply shall be sent to the sender of the report, containing a description of the results of the inspection and the actions taken, or its completion due to lack of sufficient data on irregularities and acts of corruption.

Reports that are anonymous as well as reports relating to violations committed more than two years before the report, or the content of which does not give grounds to be accepted as credible, shall not be considered.

REPORTS FOR breaches under the Act on Protection of Persons, Reporting Information, or Publicly Disclosing Information about Breaches (Whistleblowers Protection Act)

BULATSA has introduced rules for internal submission of reports and for taking follow-up actions under the Act on Protection of Persons, Reporting Information, or Publicly Disclosing Information about Breaches (The Act) (cpdp.bg). The Act specifies the persons who can report breaches and their protection, what violations the reports may refer to, the channels for internal and external reporting, and the procedures for their registration and consideration.

The central authority for external submission of reports and for protection of the persons to whom such protection is provided within the meaning of Act, is The Commission for Personal Data Protection, which also issues methodological guidelines for its implementation –  Protection of Persons submitting reports under the Act (cpdp.bg).

In BULATSA, Ms. Daniela Vasileva has been appointed as Data Protection Officer – the employee in charge of processing of reports.

The report is submitted to the employee in charge of processing of reports in one of the following ways:

  • in writing, by sending the report to the specified e-mail address – daniela.vasileva@bulatsa.com;
  • in writing, by sending the signal to the specified address – BULATSA, , 1 Brussels Blvd., 1540 Sofia;
  • orally – to telephone +359 2 937 1393 on working days in the period 09:30 – 16:00 o’clock;
  • orally – through a personal meeting at the request of the reporting person, within an appropriate time period agreed with the officer.

The written report must be submitted by the sender by filling in the following model form approved by the Commission for Personal Data Protection in its capacity as a national authority for external reporting under the Act – Form for registering a report under Whistleblowers Protection Act.

In the completed form must be placed a signature, electronic signature or other identification of the sender of the report.

The oral report must be documented by the employee in charge of processing of reports by filling in the form and asking the whistleblower to sign it if they wish.

Any kind of sources of information supporting the statements made in it and/or reference to documents can be attached to the report, including the indication of data on persons who could confirm the data communicated or provide additional information.

If the report does not meet the above requirements, a notification shall be sent to the reporting person to eliminate the existing irregularities within 7 days of receiving the report. If the irregularities are not corrected within this period, the report, together with its attachments, shall be returned to the reporting person.

Each report shall be verified for its reliability. Reports that do not fall within the scope of the Act and the content of which does not give grounds to be considered plausible are not considered. Reports that contain manifestly false or misleading statements about facts shall be returned with an instruction to the sender to correct the statements and the responsibility he bears for false accusation.

No proceedings are initiated on anonymous reports and on reports related to breaches committed more than two years before the report.

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