Bulgarian Air Traffic Services Authority

Customer satisfaction

If you would like to send us an e-mail message, please use the following address: customerhelp@bulatsa.com

Customer Satisfaction Survey - ATS

Dear Customer

Our mission is to provide high quality, reliable and efficient Air Navigation Services maintaining the highest levels of safety and diminishing the impact on the environment.

We rely very much on a dynamic interaction process with our customers to give us the right direction to achieving these goals and moving toward higher quality of service. This Customer Satisfaction Survey is aiming at providing us with your perspective on our relationship.

User Feedback Questionnaire - MET

Please fill in the following feedback form by putting a tick (√ ) in the boxes which correspond best to your opinion on the questions asked.
Your answers to the questions in the form will help us meet your requirements.
Thank you for your cooperation!

Customer Satisfaction Questionnaire - AIS

Dear Madam/Sir,
Our mission is to provide high quality, reliable and efficient Aeronautical Information Service (AIS)
maintaining the highest levels of safety of air navigation.
We rely very much on an interaction process with our Customers to give us the right direction to achieving our goals.
You are kindly asked to fill in the following questionnaire.
Your replies and suggestions will allow us to adjust our service to your expectations.